Mpogalaxy is committed to protecting every member's personal information using the latest security methods. This document clearly explains what data we collect, how it is used and your rights as a user.
256-bit encryption for all data
Data is not sold to third parties
Protected identity verification
Transparent cookie usage
Access, update and delete data
24/7 privacy support
Your data is fully protected by MPOGalaxy. Your privacy is our priority.
Register NowWelcome to the mpogalaxy Privacy Policy. This document explains in detail how we — as the operator of the mpogalaxy.vu platform — collect, use, store, share and protect the personal information you provide to us when registering and using our services.
By registering or continuing to use the MPOGalaxy platform, you consent to the collection and processing of your personal information as described in this policy. If you disagree with any part of this policy, please stop using the platform and contact us to close your account.
Mpogalaxy complies with applicable data protection laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA). We take this compliance responsibility seriously and regularly review our data handling practices.
Mpogalaxy collects personal information from you in several ways — directly from you during registration, automatically while you use the platform, and from legitimate third parties such as identity verification providers.
In certain cases, we may receive information about you from third-party KYC service providers we use for identity verification, as well as from payment processors that verify your financial transactions. This data is used solely for verification and legal compliance purposes.
| Data Type | Primary Purpose | Shared? | Retention Period |
|---|---|---|---|
| Personal identity | KYC & account verification | Limited | 5 years after account closure |
| Payment information | Deposit/withdrawal processing | Limited | 7 years (legal requirement) |
| Game records | Fraud detection & support | No | 3 years after account closure |
| Technical data (IP, device) | Security & Optimisation | No | 12 months |
| Cookie & tracking data | User experience & analytics | Limited | Up to 24 months |
| Support communication records | Customer service | No | 2 years |
Every piece of information we collect from you has a clear and limited purpose. mpogalaxy does not use your personal data for any purpose other than those stated here, except with your consent or as required by law.
Your data is used to create and manage your MPOGalaxy account, verify your identity through the KYC process, securely process deposits and withdrawals, and resolve any complaints or enquiries you submit to our support team.
Technical information such as IP addresses, device information and activity patterns is continuously analysed by our security systems to detect and prevent fraud, money laundering and unauthorised access. This is a fundamental operational requirement to protect all platform users.
Anonymised platform usage data is analysed in aggregate to help us understand how users interact with the platform, identify areas for improvement and make better design decisions for the overall user experience.
With your consent, we use your email address and phone number to send you information about promotions, bonuses and new offers. You may withdraw this consent at any time via your account settings or by contacting our customer support.
Mpogalaxy does not share your personal information with external parties without a legitimate basis. There are a limited number of situations where data sharing is necessary and permitted:
We work with trusted third-party service providers to handle certain aspects of our platform — including payment processors, KYC service providers, game providers and cloud infrastructure providers. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes of their contract with mpogalaxy.
Mpogalaxy may be required to disclose your personal information to relevant authorities when mandated by Malaysian law, including court orders, regulatory authority investigations or anti-money laundering reporting requirements (AML/CFT). In such situations, we will notify you if permitted by law to do so.
In cases of suspected fraud, money laundering or serious breaches of the terms of service, relevant data may be shared with law enforcement agencies or appointed independent investigators for the purposes of investigation.
The security of your personal information is a top technical priority for mpogalaxy. We continually invest in security infrastructure to ensure your data remains protected against all threats.
All data transmitted between your device and mpogalaxy servers is protected using 256-bit TLS/SSL encryption — the same standard used by leading banking institutions. Sensitive data stored in our databases, including payment information and identification documents, is kept in encrypted format using modern encryption algorithms.
Access to your personal data within MPOGalaxy's internal systems is restricted on a need-to-know basis — only staff who require the data to perform their duties are permitted to access it. All internal access to user data is logged and monitored.
Mpogalaxy retains your personal data only for as long as necessary for the stated purposes or as required by Malaysian law. Financial records are kept for seven years from the transaction date in line with tax and anti-money laundering legal requirements. General account data is retained for five years after account closure.
Mpogalaxy uses cookies and similar tracking technologies to deliver a better user experience, analyse usage patterns and ensure the platform's security functions operate correctly.
You can manage cookie settings through your web browser — including deleting existing cookies or blocking new ones from being saved. Please note that disabling certain cookies may affect the functionality of the MPOGalaxy platform. Essential cookies cannot be disabled as they are required for security and core functionality.
Under Malaysia's Personal Data Protection Act 2010 and the data protection principles we uphold, you have several important rights regarding your personal data held by MPOGalaxy.
You have the right to request a copy of your personal data held by MPOGalaxy within a reasonable timeframe.
You can request corrections to inaccurate or incomplete data via your account settings or by contacting customer support.
You may request the deletion of certain personal data, subject to legal requirements to retain specific records.
You may object to the processing of your data for marketing purposes at any time without providing any reason.
You can request your data in a machine-readable format for transfer to another service.
You may withdraw your consent to data processing at any time, without affecting the validity of any processing carried out prior to withdrawal.
The mpogalaxy platform is strictly for individuals aged 18 and above. We do not knowingly collect, store or process personal data of anyone under the age of 18.
If we discover that personal data of underage individuals has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians with concerns about their child's use of the platform are encouraged to contact us promptly.
Mpogalaxy reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements or technology developments. When material amendments are made, we will notify you via your registered email or in-platform notification.
The "Updated" date at the top of this page always reflects the latest version of this policy. We encourage you to review this page periodically. Continued use of the mpogalaxy platform after any amendments take effect will be considered acceptance of the updated policy.
If you have any questions, concerns or requests regarding this Privacy Policy or how mpogalaxy handles your personal data, our team is ready to help. We take every privacy inquiry seriously and are committed to providing transparent and informative responses.
You can reach our privacy team through several channels available on the MPOGalaxy platform — including live chat, the support ticket system, or our support email. For serious complaints involving a data breach, we will process and respond within 72 hours.
Six layers of protection we apply every day to keep your privacy secure
All data transmitted between your device and our servers is protected with 256-bit TLS encryption — no third party can intercept or read your data in transit.
Mpogalaxy operates on a business model that does not rely on the sale of user data. Your personal information is never sold to advertisers or data brokers.
Your data is only shared with service providers bound by strict confidentiality agreements — and only for the specific purposes required to operate the platform.
Our automated monitoring system operates around the clock to detect unauthorised access attempts, data anomalies and other security threats in real time.
The identity verification process is conducted through encrypted channels with recognised KYC providers. Your identification documents are stored with multi-layered security.
Mpogalaxy fully complies with Malaysia's Personal Data Protection Act 2010 and periodically reviews our privacy practices together with legal advisors.
Sign up with confidence — your personal data is protected with advanced encryption, transparent policies and our unwavering commitment to your privacy.